To address this matter, we kindly request you to consider the following steps:
- Ensure that your device is not rooted (for Android) or jailbroken (for iOS).
- Modifying the device's operating system through these methods can sometimes lead to compatibility issues with certain apps, including our game.
- Please verify that you have downloaded the game from the official source.
Obtaining the game from unauthorised or third-party sources might result in unexpected behavior and hinder the in-app purchase process.
By taking these precautions, you can help ensure a smooth purchasing experience and minimise any potential issues that may arise.